Cloud District (“we”, “us”) respects your privacy. This policy explains how we process your personal information in line with the Protection of Personal Information Act 4 of 2013 (POPIA).
1. Information we collect
- Contact details you give us through our contact form, WhatsApp, phone or email (name, phone number, email address and your message).
- Order enquiries such as the products you ask about.
- Browser storage: we store your age confirmation and cookie choice in your browser so we don't ask every visit.
- Usage data (only if you choose “Accept all”): anonymous analytics about how the site is used.
2. Why we use it
- To respond to your enquiries and process orders for collection.
- To confirm you are 18 or older, as required by law for nicotine products.
- To improve our website and service.
We do not sell your personal information. We only send marketing messages if you have opted in, and you can opt out at any time.
3. Sharing
We share information only with service providers who help us run our business (for example website hosting, email and WhatsApp). They must protect it and may not use it for their own purposes. We may disclose information if required by law.
4. Cookies and browser storage
Essential storage keeps the site working (age gate, cookie preference). Optional analytics cookies are only used with your consent. You can change your choice by clearing your browser's site data for this website.
5. Keeping your information safe
We take reasonable technical and organisational measures to protect your information and keep it only as long as necessary.
6. Your rights
Under POPIA you may:
- ask what personal information we hold about you and request a copy;
- ask us to correct or delete your information;
- object to processing, including direct marketing;
- lodge a complaint with the Information Regulator (South Africa) at inforeg.org.za.
7. Age restriction
Our products and website are intended only for persons 18 years and older. We do not knowingly collect information from minors.
8. Contact our Information Officer
Cloud District, 51 Krogh Street, Volksrust, Mpumalanga, 2470
Email: hello@clouddistrict.site · Phone: 060 802 7635